Kosstar CRMKosstar CRM

Business workflows

From a customer request to delivery, cash collection and service

Order to cash

Create or select a customer, prepare a quotation, confirm a contract or sales order, approve it, ship in one or more batches, then link receipts and invoices back to the order.

Procure to stock

Create supplier and purchase-order records, record the contract and attachments, receive partial or full quantities into a warehouse, and connect payments, payables and purchase invoices.

Serialized delivery

Register serial numbers during inbound and inventory work, select them during shipment, and retain the relationship between product, order, customer and delivered device.

Device service

Use customer-device records to connect activation history, feedback and service tickets with fees, parts, attachments, progress and outcomes.

Fit and limitations

These are supported workflow patterns, not a promise that every deployment has identical steps. Actual nodes, validations, integrations and responsibilities depend on the customer's processes, configuration and licensed modules.

Maintained by the Kosstar product team · Last updated: 2026-07-12